PoliciesPolicies

The Henry Clay Inn® Polices

When you stay with us at The Henry Clay Inn®, we are providing each guest with an exceptional experience, not just a room for the night. We value all of our customers. Please take a look at these before booking your accommodations and contact us with any questions you might have.

Booking Accommodations

The Henry Clay Inn® is independently owned and operated by us. When you book with us, it’s not the same as a hotel, because we are a small inn, cancellations greatly impact us.  Once you book a room with us, we turn away all other potential guests for those dates for your room. So once you book, its a mutual agreement made with us and you are agreeing to honor the terms and conditions of that reservation.

Payment

Payment is made at the time of your booking to guarantee your room for your dates requested.  We accept all credit cards that AirBnB accepts.

Check In

Rooms are ready at 3pm and we appreciate guests arriving no later than 11pm.

You can park in our off street parking. If you have an extended length vehicle, please try to park in the spaces farthest from the front, so you vehicle does not block other guests. Your keys will be located in a lock box at the entry door and will require a code for the box.  If you have any difficulties with the keys, please call us at (804) 798-3100. Try to make this call before 11pm so we can best assist you.

Check Out

In order to make sure rooms are ready for guests arriving the day you check out, we ask that you vacate your room by 11am. We know you will hate to leave us, but if you need a later check out, you must let us know so we can make arrangements. There may be a slight extra charge for late check out to account for the extra time for our housekeepers.

No Smoking

The Henry Clay Inn® is 100% non- smoking for any of our guest rooms and indoor spaces. We are so serious about this, that a minimum fee of $300 will be charged to your credit card on file for any violation of this rule, any cleaning or damages will also be assessed. Many of our guests are non-smokers. We do allow our guests to smoke outside, but please ask our other guests if it is okay with them, if you are in a shared outdoor space and please do not toss any butts on the property.  The no-smoking policy also applies to candles, incense, cigarettes, cigars, e-cigarettes, and anything that burns.

Health Protocols

The health, safety, and welfare of our staff is our number one priority. We are strictly conforming to the Center for Disease Control (CDC) guidelines. In accordance with government guidance you may not enter our interior or exterior properties if you have any of the following symptoms: Fever of 99.5ºF or higher (when measured without the use of a fever reducing medicine), a cough that is new, shortness of breath or difficulty breathing, sore throat, new loss of taste or smell, diarrhea or nausea, chills, or unexplained muscle aches. This also applies if you or someone you live with have been in close contact with someone with COVID-19 within the last 21 days or if you are currently advised by a government agency or physician to isolate or self-quarantine. We ask that guests wear face masks when not consuming food or drinks, please maintain a social distance of 6 feet away from anyone not in your group, and please use hand sanitizer or soap and water before and after eating to help us maintain a more sanitary facility.